Todays’ knowledge
workers cannot be managed with old styles of totalitarian management. With the three cultures
of workers from Baby Boomers, Gen X, Gen Y and Gen Z, leaders must
strategically mould the use of these diverse values, skills and creativity
these generations possess together.
The need to build a KNOWLEDGE BASE WORKFORCE creating a KNOWLEDGE BASE ORGANISATION to COMPETE in a KNOWLEDGE BASE ECONOMY / BUSINESS ENVIRONMENT is important and vital for what I call competition using heavy arms artillery strategy in the business world of knowledge base economy.
The new workforce is
about information and knowledge. The new workforce is of knowledge in various
tasks, processors, ideas which would need a culture of empowerment to discuss,
share and be part of growth in the organization. ENGAGING employees would not
only be efficient but also effective to higher productivity. The new workforce
expects greater operational autonomy, job satisfaction and status in terms of
respect and recognition.
Many studies have made
commitment and growth to that of ORGANIZATION CITIZENSHIP BEHAVIOUR (OCB) to
build the evolution of employee engagement. It is clearly a two way system,
between employee(s) and employer(s), for the progress of the organization. It
would be best to create a KNOWLEDGE BASE ORGANIZATION CULTURE with these
strategies.
There is no short cut
in the process to engage employees. It must start from the change in
organization culture, from the business leader(s) to the Human Resource in
creating the culture for employee engagement forming a knowledge base
organization.
DEVELOPMENT DIMENSION
INTERNATIONAL (DDI, 2005) has stated that manager(s) / business leader(s), must
do 5 things to create a highly engage workforce.
They are:
1. Align efforts with
strategy of the organization
2. Empower
3. Promote and
encourage teamwork. (This is the most important element in the equation)
4. Help people grow and
develop
5. Provide support,
encouragement, recognition when and where appropriate.
*****Leadership must be
of doing the right things****
We should go further by
changing organization culture to KNOWLEDGE BASE ORGANIZATION.
CULTURE that creates EMPLOYEE
ENGAGEMENT
1. It must begin from
the TOP
It must begin from the business leaders and
department leaders to be committed through establishing its mission, vision and
values to be employee engaged
2. Effective
recruitment process.
Having not just qualification but the
attributes of good working attitude such as teamwork, sharing information,
mentoring and a potential growth to leadership
3. Establish a two way
communication.
Leaders must learn to listen
4. Ensure employees
have the tools and information to do the task well
5. Have employees
proper training, knowledge and information
6. There must be feed-forward
and these must not be taken as complains or dissatisfaction
7. Encourage
independent thinking.
8. Incentive has a part
to play - Non financial and financial benefit (It can be even in the form of a
membership in a Spa or Gym)
9. Building a KNOWLEDGE
SHARING CULTURE and TEAM PLAYING CULTURE
Picture from http://pearcoresolutions.com/can-my-business-succeed-without-worrying-about-employee-engagement-by-dave-freedman/
10 Focus on growing
employees to be top performers and for them to build and grow.
CREATING a KNOWLEDGE BASE ORGANIZATION CULTURE creates better EMPLOYEE ENGAGEMENT and benefits the growth, productivity and revenue of any organization.
CREATING a KNOWLEDGE BASE ORGANIZATION CULTURE creates better EMPLOYEE ENGAGEMENT and benefits the growth, productivity and revenue of any organization.
REFERENCES
Building a
Knowledge-Base Organization : How Culture Drives Knowledge Behaviors by David
De Long, May 1997
Employee Engagement :
The Key to Improve Performance. International Journal of Business and
Management. Vol 5 No 12, December 2010 by Soloman Markos and M. Sandhya Sridevi
Development Dimension
International, Inc, 2005-2015. www.ddiworld.com
